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Terms of Service

Terms of service

MAMOSO Flower & Plant Order Confirmation

When you purchase online, you will receive an online summary-receipt with an order number and an order status link where you can follow the status. Once we have received your order the status will be pending until it has undergone our verification process and was confirmed by our service. You will be informed through email about the confirmation. After the delivery is made, we will send you a personal delivery confirmation e-mail, which is your proof that your flower order was successfully delivered.

MAMOSO Flower & Plant Delivery Info

Currently, MAMOSO delivers FREE of charge at the recipient's door to any place in Dubai. Delivery to other Emirates across the United Arab Emirates is generally possible but needs to be evaluated and confirmed by our sales team. Depending on the order volume we will make you a separate offer for the delivery cost. Please call us or come to our shop at the Times Square Center to discuss the details.

MAMOSO Flower & Plant Delivery Date

We assure flower & plant delivery in Dubai from Saturday to Thursday and under special circumstances also on Friday/Holiday. The delivery on a Friday/Holiday may involve additional delivery cost and needs to be confirmed by the MAMOSO service team in advance. However, we may decide on short notice to deliver free at special occasions on a Friday/Holiday. Please check regularly our news section for special offers, call us or visit our shop.

Your flowers & plants will be delivered as scheduled below:

Order placed online Delivery*
today within next 2 working days upon receipt of payment
on a Friday / Holiday within next 2 working days upon receipt of payment

* Though it is our highest interest always to deliver as stated above but we cannot guarantee. However, should for some reason a delivery not possible on the promised date then we will contact you immediately.

Scheduling Delivery

Once your order is confirmed, one of your service team will contact you to schedule the time frame for the delivery. We will also consider your desired convenient time whenever possible.

NOTE: To avoid additional fees and delivery rates we highly recommend assuring that we can deliver your order hassle-free at the first attempt.

In the event that the first delivery attempt failed at the confirmed date/time (e.g. the recipient was not available at the delivery address or the amount could not be paid upon delivery) our service team will call you to reschedule the delivery.

For the second delivery attempt we will bill you an additionally fee of AED 50.00 (USD 15.00) service charge.

Should the second delivery attempt fail you will be obligated to receive your purchase through our shop located at the Times Square Center. There will be no option for a third delivery attempt. Please understand that we cannot refund for flowers, plants and custom made items.

Substitution Policy

The flower arrangements presented on our site are created from the flowers available during the season. Occasionally, certain colors or type of flowers may not be available for delivery. In this case, a substitution will be made with another color or with similar flowers, at least equal in value and beauty. Vases, accessories and the wrapping foliage may be different.

However, we will maintain the line, style, colors, size, form and the general look of the bouquet/arrangement.

Our Guarantee

Each of us at MAMOSO is working hard to create and develop long term relationships with our customers, and that's why we are proud to offer our customers satisfaction guarantee as your assurance of quality.

Our goal is your complete, 100% satisfaction. We appreciate your business and are eager to become your only choice for flower & plant delivery in Dubai.

Currency

The currency accepted in our Online Shop is USD (United States Dollar) only.

Payment Methods

MAMOSO offers you currently the following payment methods:

CREDIT/DEBIT Card

You can pay securely and fast via 2checkout using your Credit Card (VISA, MASTER, AMERICAN EXPRESS etc...) or your DEBIT card with the VISA or MASTER CARD logo.

OUR LATEST FLOWER ARRANGEMENT ADDITIONS

M-0219.jpg
M-0219
400 AED
M-0226.jpg
M-0226
850 AED
M-0223.jpg
M-0223
550 AED
M-0221.jpg
M-0221
450 AED